Returns & Refunds
Returns made clearer.
A straightforward overview of how return requests, item review and eligible refunds are handled for Fieldora orders.
Four things to prepare before contacting Fieldora.
Clear order information makes it easier to understand the request and identify the appropriate return or refund path.
Order details
Keep the relevant order information available so the purchase can be identified clearly.
Item condition
Keep the product, included parts and any relevant packaging together while the return request is being reviewed.
Reason for return
Explain whether the request relates to suitability, condition, damage, an incorrect item or another order concern.
Supporting details
If the issue is visible, keep useful information or photos available so the concern can be understood accurately.
A return is reviewed around the item and the order.
Eligibility can depend on the product, its condition, the reason for return and the circumstances connected to the purchase.
Order identification
The return request should be connected to a valid Fieldora order so the relevant purchase information can be reviewed.
Product condition
The condition of the product, its included components and the way it has been handled may be considered when reviewing eligibility.
Included parts
Keep accessories, components, instructions and other included pieces together when requesting a return.
Return authorization
Contact Fieldora before sending a product back so the request can be reviewed and the correct return instructions can be provided.
Order-specific circumstances
Certain products or order situations may require different handling, so the instructions provided for the individual request should be followed.
Follow the return in a clear order.
Starting with support helps prevent an item from being sent to the wrong place or without the information needed to connect it to the original order.
Submit the request
Contact Fieldora with the order reference, the product involved and the reason you are requesting a return.
Wait for return instructions
The request is reviewed before the appropriate next step and return information are provided.
Prepare the item
Keep the product and relevant included pieces together and follow the return instructions supplied for the request.
Return the item
Use the return method and destination provided with the approved return instructions.
Review & resolution
After the return is received, it can be reviewed and the applicable refund or other resolution can proceed.
What happens when an eligible refund is approved.
Refund handling begins after the relevant return or order issue has been reviewed. Processing by the original payment provider can continue after Fieldora issues the refund.
Return received
The returned item is connected to the order and prepared for review.
Item reviewed
The return and the relevant order information are reviewed before the applicable resolution is confirmed.
Refund issued
When a refund is approved, it is issued through the applicable payment method used for the order.
Payment processing
The time required for the refund to appear can depend on the payment provider after the refund has been issued.
Received something damaged, incorrect or incomplete?
Contact Fieldora with the order reference and clear details about the issue. If the concern can be shown visually, keep relevant photos available when submitting the request.
Some return requests need a different path.
The best next step depends on what happened with the order, so start with the situation rather than sending the item back immediately.
Changed your mind?
Contact Fieldora before returning the product so eligibility and the correct return instructions can be confirmed for the order.
Item arrived damaged?
Keep the product and packaging together and provide clear details about the condition when contacting Fieldora.
Received the wrong item?
Keep the received product and order details available and contact Fieldora so the order can be checked before anything is returned.
Common questions about returns and refunds.
For order-specific questions, contact Fieldora with the relevant purchase information available.
How do I start a return with Fieldora?
Contact Fieldora through the contact page with your order reference, the product involved and the reason for the return request. Wait for return instructions before sending the item.
Can I send an item back without contacting Fieldora first?
Please contact Fieldora before sending a product back so the request can be reviewed and the correct return instructions and destination can be provided.
What information should I include in a return request?
Include the relevant order information, identify the product and explain the reason for the request. For visible product or package issues, supporting photos may also be useful.
When will I receive my refund?
Eligible refunds are processed after the applicable return or order issue has been reviewed. After a refund is issued, the time required for it to appear can depend on the payment provider.
What should I do if my item arrived damaged?
Keep the product, packaging and included components together and contact Fieldora with the order reference and clear details about the damage.
What if I received a different item from the one I ordered?
Contact Fieldora with the order information and details about the item received. Keep the product and packaging available until the issue has been reviewed.
Can a refund be handled before the return is reviewed?
The appropriate resolution depends on the individual order and request. Fieldora will review the relevant information before confirming how the return or refund should proceed.
Need help with a return, refund or order issue?
Contact Fieldora with your order information and a clear description of the request so the appropriate next step can be reviewed.